FAQ – Modernify Store

1. What is Modernify?
Modernify is your destination for timeless style and everyday essentials — designed to be elegant, practical, and built to last.

2. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

3. How long does delivery take?
Our delivery time ranges from 3 to 20 days, depending on the country of delivery.

4. What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and wallets.

5. Can I return or exchange an item?
Yes, we have a hassle-free 7-day return & exchange policy. The product must be unused, in original condition, and with tags intact.

6. How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS.

7. Are your products sustainable?
Modernify focuses on timeless designs made with durability and everyday practicality in mind. Many of our collections use eco-conscious materials.

8. How can I contact customer support?
For any queries, please reach out through our Contact Us page on the store.

9. Do you offer Cash on Delivery (COD)?
Currently, we only accept prepaid payments. This helps us keep delivery fast and reliable.

10. Can I cancel my order?
Yes, orders can be canceled within 12 hours of placing them. After that, cancellations may not be possible if the order is already processed.

11. What if I receive a damaged or wrong product?
In the rare case you receive a damaged or incorrect item, please contact us immediately via the Contact Us page. We’ll arrange a replacement or refund.

12. Do you have size guides for fashion products?
Yes, we provide detailed size charts on each product page (for clothing, shoes, and accessories). Please check before ordering.

13. Are there any hidden charges (like customs duties)?
For international orders, customs or import duties (if applicable) are the responsibility of the customer.

14. How can I stay updated about new arrivals and offers?
You can subscribe to our newsletter or follow us on Instagram/YouTube/X to get the latest updates.